Metal Expert

FAQ

 

Subscription

1. How can I contact you if I have any questions?

2. How can I change delivery address? (e-mail)

3. Can I get access to on-line subscription from more than one computer?

4. I forgot my password or login.

5. What does my Metal Expert subscription include?

6. What are the current subscribtion prices?

7. How can I pay for the subscription?

8. When does my subscription expire?

9. What is the difference between trial and full access?

10. Will I be informed about expiration date beforehand?

11. How can I contact you if I have questions about prices and content?


Trial access

12. How can I sign up for a trial access?

13. I have signed up for trial mode, but access to the web site is denied.

14. How can I cancel trial?


Terms of use

15. What are the terms and conditions of the service?


News delivery via e-mail

16. What is e-mail new delivery? How can I subscribe to the service?

17. How can I cancel news delivery?

18. Why I don’t receive e-mails with news?



Answers


1. How can I contact you if I have any questions?

Please contact our subscription department with any questions:

e-mail: subscriptions@metalexpert-group.com

Russia: +7 499 346 09 35

Ukraine: +380 56 239 88 50



2. How can I change delivery address or e-mail?

To change delivery address or e-mail, please, e-mail us or make a call.

For any questions, please, contact subscription department:

e-mail: subscriptions@metalexpert-group.com

Russia: +7 499 346 09 35

Ukraine: +380 56 239 88 50



3. Can I get access to on-line subscription on more than one computer?

The password is to be used by only one person in the company. To get access for more users, you should buy corresponding number of passwords.

For detailed information please contact the subscription department:

e-mail: subscriptions@metalexpert-group.com

Russia: +7 499 346 09 35

Ukraine: +380 56 239 88 50



4. I forgot my password or login

If you forgot your password or login, you should contact us by telephone or send e-mail:

Russia: +7 499 346 09 35

Ukraine: +380 56 239 88 50



5. What does my subscription include?

Standard subscription includes:

- on-line access to publications, statistics and archives

- pdf-versions (e-mail frequency depends on an ordered service)

- consultations of leading experts

For detailed information click here or contact our subscription department:

e-mail: subscriptions@metalexpert-group.com

Russia: +7 499 346 09 35

Ukraine: +380 56 239 88 50



6. What are the current subscribtion prices?

For 2014 subscription price-list click here or contact subscription department:

e-mail: subscriptions@metalexpert-group.com

Russia: +7 499 346 09 35

Ukraine: +380 56 239 88 50



7. How can I pay for the subscription?

You can order invoice, pay by credit card or contact subscription department:

e-mail: subscriptions@metalexpert-group.com

Russia: +7 499 346 09 35

Ukraine: +380 56 239 88 50



8. When does my subscription expire?

You can check the expiry date of your subscription here (you must be authorized) or contact our subscription department:

e-mail: subscriptions@metalexpert-group.com

Russia: +7 499 346 09 35

Ukraine: +380 56 239 88 50



9. What is the difference between trial and full access?

When you register for a trial, you get a 7-day access to three-month historical information. If subscribed to a full access, you can use two-year archives and more, depending on a type of subscription.



10. Will I be informed about expiration date beforehand?

Your manager will get in touch with you a month before the expiry date.



11. How can I contact you if I have questions about prices and content?

For any questions, please, contact subscription department:

e-mail: subscriptions@metalexpert-group.com

Russia: +7 499 346 09 35

Ukraine: +380 56 239 88 50



12. How can I sign up for a trial access?

Please, order trial on the web site or contact subscription department:

e-mail: subscriptions@metalexpert-group.com

Russia: +7 499 346 09 35

Ukraine: +380 56 239 88 50



13. I have signed up for trial, but access to the web site is denied.

After the registration, your manager will get in touch with you within 24 hours (except days off and holidays) and inform you of all details concerning trial access (login and password). Till that time you have no access to the site.

The trial is granted for 7 days.

For more detailed information contact subscription department:

e-mail: subscriptions@metalexpert-group.com

Russia: +7 499 346 09 35

Ukraine: +380 56 239 88 50



14. How can I cancel trial access?

If you want to cancel you trial access before it expires, please, e-mail us or contact us:

Russia: +7 499 346 09 35

Ukraine: +380 56 239 88 50



15. What are the terms and conditions of the service?

Click here to look through subscriber guidance.



16. What is e-mail new delivery? How can I subscribe to the service?

Being a subscriber, you receive e-mail with the latest news of steel product markets every working day.

If you subscribe for news service, and do not receive daily e-mails, contact us:

e-mail: subscriptions@metalexpert-group.com

Russia: +7 499 346 09 35

Ukraine: +380 56 239 88 50



17. How can I cancel news delivery?

You should either respond to news letter, stating that you want to cancel the service, or contact subscription department:

e-mail: subscriptions@metalexpert-group.com

Russia: +7 499 346 09 35

Ukraine: +380 56 239 88 50



18. Why don’t I receive e-mails with news?

Only subscribers for news service receive daily e-mails. If you are a subscriber but do not receive daily e-mails, please e-mail us or contact us:

Russia: +7 499 346 09 35

Ukraine: +380 56 239 88 50